General Terms and Conditions

1. Scope

The following terms and conditions apply to all orders placed via our online shop by consumers and entrepreneurs.

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or independent profession. An entrepreneur is a natural or legal person or a partnership with legal capacity who, when entering into a legal transaction, acts in the exercise of their trade, business or independent profession.

In relation to entrepreneurs, these terms and conditions also apply to future business relationships without our having to refer to them again. If the entrepreneur uses conflicting or supplementary general terms and conditions, their validity is hereby rejected; they only become part of the contract if we have expressly agreed to them.

2. Contracting party, conclusion of the contract

The purchase contract is concluded with Rankwerk GmbH.

By placing the products in the online shop, we make a binding offer to conclude a contract for these items. You can initially place our products in the basket without obligation and correct your entries at any time before submitting your binding order by using the correction aids provided and explained for this purpose in the ordering process. The contract is concluded when you accept the offer for the goods contained in the basket by clicking the order button. Immediately after submitting the order, you will receive a further confirmation by email.

3. Contract language, storage of the contract text

The language available for concluding the contract is German.
We store the contract text and send you the order data and our terms and conditions by email. You can also view and download the terms and conditions here on this page at any time. You can view your past orders in our customer login.

4. Delivery terms

Shipping costs are added to the stated product prices. Details of the amount of the shipping costs can be found with the offers.

We deliver by shipment only. Unfortunately, it is not possible to collect the goods in person.

Some products from third-party suppliers are shipped directly by those suppliers.

5. Payment

The following payment methods are generally available in our shop:

Payment in advance
If you choose payment in advance, we will send you our bank details in a separate email and deliver the goods once payment has been received.

Credit card
When you place your order, you also transmit your credit card details to us.
Once you have been verified as the legitimate cardholder, we ask your credit card company to initiate the payment transaction immediately after the order. The payment transaction is carried out automatically by the credit card company and your card is charged.
There is an additional charge of 0 euros.

PayPal, PayPal Express
During the ordering process, you will be redirected to the website of the online provider PayPal. To be able to pay the invoice amount via PayPal, you must be registered there or register first, verify your identity with your login details and confirm the payment instruction to us. After you have placed the order in the shop, we ask PayPal to initiate the payment transaction.
The payment transaction is then carried out automatically by PayPal immediately afterwards. You will receive further information during the ordering process.
PayPal: there is an additional charge of 0 euros.
PayPal Express: there is an additional charge of 0 euros.

SOFORT Überweisung
After placing your order, you will be redirected to the website of the online provider SOFORT Überweisung. To be able to pay the invoice amount via SOFORT Überweisung, you must have an online banking account with PIN/TAN procedure that has been activated for use with SOFORT Überweisung, verify your identity accordingly and confirm the payment instruction to us. You will receive further information during the ordering process. The payment transaction is carried out by SOFORT Überweisung immediately afterwards and your account is debited.
There is an additional charge of 0 euros.

Invoice
You will be sent an automatically generated invoice, which is payable within 14 days.

6. Retention of title

The goods remain our property until they have been paid for in full. The following additionally applies to entrepreneurs: we retain title to the goods until all claims arising from an ongoing business relationship have been settled in full. You may resell the goods subject to retention of title in the ordinary course of business; you hereby assign to us in advance all claims arising from such resale – irrespective of any combination or mixing of the goods subject to retention of title with a new item – in the amount of the invoice total, and we accept this assignment. You remain authorised to collect the claims, but we may also collect claims ourselves if you fail to meet your payment obligations.

7. Transport damage

The following applies to consumers:
If goods are delivered with obvious transport damage, please report such defects to the delivery agent immediately if possible and contact us without delay. Failure to make a complaint or to contact us has no consequences whatsoever for your statutory claims and their enforcement, in particular your warranty rights. However, it helps us to assert our own claims against the carrier or the transport insurer.

The following applies to entrepreneurs:
The risk of accidental loss and accidental deterioration passes to you as soon as we have handed over the item to the forwarding agent, the carrier or the person or institution otherwise designated to carry out the shipment. Between merchants, the duty to inspect the goods and give notice of defects as set out in § 377 HGB applies. If you fail to give the notice required there, the goods are deemed to have been accepted, unless the defect was not recognisable during the inspection. This does not apply if we have fraudulently concealed a defect.

8. Warranty and guarantees

Unless expressly agreed otherwise below, the statutory law on liability for defects applies. For consumers, the limitation period for claims for defects in used goods is one year from delivery of the goods.
For entrepreneurs, the limitation period for claims for defects is one year from the transfer of risk; the statutory limitation periods for recourse claims pursuant to § 478 BGB remain unaffected.

In relation to entrepreneurs, only our own information and the manufacturer’s product descriptions that have been incorporated into the contract constitute an agreement on the quality of the goods; we accept no liability for public statements by the manufacturer or other advertising claims.

If the delivered item is defective, we shall, in relation to entrepreneurs, initially provide warranty, at our discretion, by remedying the defect (rectification) or by delivering a defect-free item (replacement delivery).

The above limitations and reductions of time limits do not apply to claims based on damage caused by us, our legal representatives or vicarious agents:

• in the event of injury to life, body or health

• in the event of an intentional or grossly negligent breach of duty

• in the event of fraudulent intent

• in the event of a breach of essential contractual obligations (cardinal obligations)

• within the scope of a guarantee, if agreed

• insofar as the Product Liability Act (Produkthaftungsgesetz) applies

Information on any additional guarantees that may apply and their exact conditions can be found with the respective product and on special information pages in the online shop.

9. Liability

For claims based on damage caused by us, our legal representatives or vicarious agents, we are always liable without limitation

in the event of injury to life, body or health, in the event of an intentional or grossly negligent breach of duty, in the case of guarantee promises, if agreed, or insofar as the Product Liability Act (Produkthaftungsgesetz) applies.
In the event of a breach of essential contractual obligations – obligations whose fulfilment makes the proper performance of the contract possible in the first place and on whose observance the contracting party may regularly rely (cardinal obligations) – through slight negligence on our part or on the part of our legal representatives or vicarious agents, liability is limited in amount to the damage foreseeable at the time the contract was concluded, the occurrence of which must typically be expected. In all other respects, claims for damages are excluded.

10. Dropshipping

Supplement to the General Terms and Conditions: dropshipping

1. Definition and providers

1.1. Under the so-called dropshipping procedure (drop shipment), products offered on our website are shipped directly to customers by an external supplier.
1.2. We generally work with the same dropshipping partners but reserve the right to use additional providers.

2. Responsibility for delivery

2.1. Responsibility for delivery, including shipping, delivery times and any delivery problems, lies exclusively with the dropshipping provider.
2.2. Any claims in connection with delivery (e.g. damage, delays) must be addressed directly to us, and we will forward them to the respective dropshipping provider.

3. Returns and right of withdrawal

3.1. Returns under the statutory right of withdrawal or due to complaints must be sent directly to the dropshipping provider. The exact return information will be provided once contact has been made.
3.2. Please note that processing times for returns may vary, as they depend on the processes of the respective dropshipping provider.

4. Prices and availability

4.1. The availability of the products and the prices stated on our website correspond to the information we receive from the dropshipping provider. Changes may occur at short notice without this being explicitly indicated.

5. Data protection

5.1. To enable delivery, the customer data required for shipping (name, address and, where applicable, telephone number) are passed on to the dropshipping provider.
5.2. The dropshipping provider is obliged to use these data exclusively for processing the order and to handle them in accordance with the applicable data protection regulations.

6. Exclusion of liability

6.1. We accept no liability for damage caused by the dropshipping provider, including late or incorrect delivery, quality defects or other disruptions.
6.2. We settle complaints regarding incorrect deliveries or product defects bilaterally with the respective provider as part of our cooperation.

7. Transparency

7.1. Customers are advised that certain products are delivered directly by the dropshipping provider. This has no effect on the quality of the goods or on the customers’ statutory rights.

8. Complaints

8.1. The respective provider is responsible for complaints relating to dropshipping products. However, we support our customers in making contact and in processing claims.

11. Dispute resolution

We are neither obliged nor willing to take part in dispute resolution proceedings before a consumer arbitration board.

12. Final provisions

If you are an entrepreneur, German law applies, excluding the UN Convention on Contracts for the International Sale of Goods.

If you are a merchant within the meaning of the German Commercial Code (Handelsgesetzbuch), a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from contractual relationships between us and you is our registered office.

Terms and conditions (except section 9) created with the Trusted Shops Rechtstexter in cooperation with Wilde Beuger Solmecke Rechtsanwälte.